Woocommerce / Status Meanings

Woocommerce Status’ and What They Mean

New to using WooCommerce e-commerce on your WordPress website? Then this is for you…
When taking payments via WooCommerce (e.g. via PayPal), your “Orders” page will show the following status labels:

  • Pending payment – Order received (unpaid)
  • Failed – Payment failed or was declined (unpaid). Note that this status may not show immediately and instead show as Pending until verified (i.e., PayPal)
  • Processing – Payment received and stock has been reduced – the order is awaiting fulfillment. All product orders require processing, except those that are Digital and Downloadable.
  • Completed – Order fulfilled and complete – requires no further action
  • On-Hold – Awaiting payment – stock is reduced, but you need to confirm payment
  • Cancelled – Cancelled by an admin or the customer – no further action required (Cancelling an order does not affect stock quantity by default)
  • Refunded – Refunded by an admin – no further action required

By clicking into each order, you can see more information and manage the order:

For example, you can:

  • See which items the customer has purchased.
  • Change the order to “Completed” (i.e. dispatched).
  • Add private (internal) notes.
  • Add a note to send to the customer.
  • Resend copies of invoices.

If you’re looking for more help, WooCommerce have a series of help guides on their website, e.g. Managing Orders.

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